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REAA and Consumer Information

Prostar Ltd is licensed under the Real Estate Agents Act 2008, and operate under the REAA Code of Professional Conduct and Client Care.

You can download and read the full code from the Real Estate Agent’s Authority website: www.reaa.govt.nz

We welcome your feedback whether offering a suggestion, observation, or expressing satisfaction or dissatisfaction with the service you have received from any of our Professionals agents or salespeople.

Our Complaints Procedure

If you have a complaint, we initially encourage direct discussion with the salesperson with whom you have been dealing or our office management. If you still have concerns, please contact the Professionals National Service Centre directly using the details at the bottom of this page.

You can place your feedback in writing using the form provided below and forward this to the office for follow-up and contact with you.

Complaints Form

Professionals, Prostar Ltd MREINZ
Telephone: 09 576 1221
Email: admin@prostar.nz

You can also contact the Real Estate Agents Authority directly at any time in respect of a complaint.  Details of their complaints process and their contact details can be found on the Authority Website. 

Professionals Real Estate Group
National Service Centre
PO Box 74-024
Greenlane
Auckland, 1546
Telephone: +64 9 529 0361
Facsimile: +64 9 529 0348
Email the National Service Centre

For more information, contact us 
at the Professionals National
Service Centre.